© 2020, Aditya Birla Capital Ltd.
All Rights Reserved.
Aditya Birla Finance Limited
This has reference to RBI Circular No. 2012-13/416/DNBS. CC. PD No. 320 /03.10.01/2012-13 dated 18th February, 2013, wherein the Reserve Bank of India (RBI) has revised the guidelines on Fair Practices Code for NBFCs to implement the same.
The Fair Practices Code, as mentioned herein below, is in conformity with these Guidelines on Fair Practices Code for NBFCs as contained in the aforesaid RBI Circular. This sets minimum Fair Practice standards for the Company to follow when dealing with customers. It provides information to customers and explains how the Company is expected to deal with them on a day to day basis.
This policy applies to all customers including those with any complaints / enquiries as posted on social / any other media and we encourage all customers to reach out to the below platforms as required.
The code has been developed with an objective of:
ABFL shall convey in writing to the Borrower by way of a sanction letter or otherwise, the amount of limit sanctioned along with all the terms and conditions including annualized rate of discount/ interest and method of application thereof and keep the acceptance of these terms and conditions by the borrower on ABFL's record. Any clause relating to penal interest charged for late repayment will be specified in bold in the Loan Agreement. ABFL at the time of sanction / disbursements of loans will furnish a copy of loan agreement to the borrower.
Branch Timings – 9.30 am to 6 pm
(Lunch – 1 pm to 1.30 pm)
Holidays - Every 1st & 2nd Saturday & all Sundays
© 2020, Aditya Birla Capital Ltd. All Rights Reserved.
Call us directly:
1800 270 7000